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Unreasonably High Ping?

Question asked by raychan on Feb 22, 2013
Latest reply on Feb 22, 2013 by raychan

Until about a week or two ago we have been using a Motorola SB5100 modem and everything has been fine, but recently shaw came on an onsite visit to fix something with our TV and our modem is no longer working and they have replaced it with a cisco model dpc3825 and my ping has been ranging anywhere from 500ms to 3000ms and if i try to use the motorola it doesnt give me any internet access