My FreeRange TV has not worked for over 6 weeks on both my Windows 10 laptop (Chrome and Firefox) and my iPhone. Every time I attempt to sign in, I get the message below. I am able to sign into my account. I have contacted Shaw by phone 3 times to try to resolve the issue. They told me they were going to investigate and get back to me. I have not heard from anyone. Can anyone offer suggestions for how to fix this?? Thanks.