Another victim of Shaw's Arris modem with PUMA 6 chipset bug.

Discussion created by zylonite on Jun 23, 2018
Latest reply on Jul 28, 2018 by corbin

I recently changed my plan to Shaw 150 and got the new Arris comcast modem this morning. Only after 3-4 hours, I noticed huge lag spikes in games and streaming. I looked up Shaw forums and noticed tons of posts on this buggy chipset used in most of Shaw's modems. 


I just wonder if Shaw ever investigates these issues before making the purchase? but I guess this is what happens when a bunch of marketing guys with tier online MBAs run the show fighting over saving pennies. After two years of being a Shaw customer, I feel that there is no end to Shaw's F#@$ ups and their customer always gets the bottom of barrel hardware. 





My modem:



Vendor:ARRIS Group, Inc.
Hardware Revision:11