Is this modem supported?
At the moment, the new advanced wifi modem is available to existing customers who sign up with a 2-Year Value plan. I've sent a DM to your Community Inbox so we can take a look at your location and see if you are in an eligible area and if so, we can see about options for getting you upgraded.
That wouldn't be supported with our services as a modem. The only modems that are compatible are the ones we supply.
I currently am running a Hitron which I purchased from Shaw which is not secure. Am I eligible to be upgraded to theArris XB6 which is reported to be more secure.
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