Have performed all troubleshooting steps.
- Direct connection.
- Have tech reprovision.
- Safe mode / networking.
- Several different PC's
- Different operating systems.
Can't get over 6 Mbps / .1 POINT ONE Mbps Up. from speedtest.shaw.ca, I'm on a 20 Mbps profile. Suggestion from Tier 1 support is to downgrade me?
I CANNOT watch youtube at all.
1080P/720P/480/360 all buffer for minutes on end for a few seconds of playing.
Analyzing my traffic it would seem the data is coming from a shaw cache server 18.104.22.168. If I reject connections from this IP i get connected to a california server that google seems to own. And the peering to there I get 2Mbps so 480p youtube is out of the question.
I need the issue resolved, and downgrading is just not an option. Because I'll be honest I spend a LOT of time on the computer and it's the field I work in. I'll just go to a different provider. I would obviously stay with shaw if we can reach some sort of solution. Please help me.