AnsweredAssumed Answered

Unusable internet. Tier 1 Support is useless.

Question asked by jstrach on Mar 2, 2013
Latest reply on Mar 7, 2013 by jstrach

Have performed all troubleshooting steps.

  • Direct connection.
  • Reboot.
  • Have tech reprovision.
  • Safe mode / networking.
  • Several different PC's
  • Different operating systems.


Can't get over 6 Mbps / .1 POINT ONE Mbps Up. from, I'm on a 20 Mbps profile. Suggestion from Tier 1 support is to downgrade me?

I CANNOT watch youtube at all.

1080P/720P/480/360 all buffer for minutes on end for a few seconds of playing.


Analyzing my traffic it would seem the data is coming from a shaw cache server If I reject connections from this IP i get connected to a california server that google seems to own. And the peering to there I get 2Mbps so 480p youtube is out of the question.

I need the issue resolved, and downgrading is just not an option. Because I'll be honest I spend a LOT of time on the computer and it's the field I work in. I'll just go to a different provider. I would obviously stay with shaw if we can reach some sort of solution. Please help me.