Since this morning all three of our VTECH phones have a distorted audio. It is impossible to understand conversation but apparently I can be heard at the other end.
It might be the phone basestation or it might be the wiring between the phone terminal and the wall jacks.
To test if it's the phone, reconnect the basestation to the wall jack. Also, unplug the power cord for a minute.
If you're still getting distortion, connect the basestation directly to the phone terminal. Info on how to do that can be found at How to connect a phone directly to your Digital Phone Terminal.
Let us know your results either way.
I have already tried both of your suggestions ... but with no positive result.
The base is connected directly to the SHAW device and I have rebooted be disconnecting power and reconnecting.
I can be heard but the receiving sound is completely garbled.
If it's still garbled when the phone basestation is directly connected to the phone terminal, it might just be an issue within the basestation itself. But I'd like to try resetting your phone terminal just in case.
I've sent you a private message. If you could get back to my message with your Shaw phone number, I can find your account and we can give this a try.
Message was edited by: [shaw]andrew (Removed Personal Information)
I removed the content of your post as it was all personal information and you posted it on the public thread you created; which can be viewed by everyone.
shaw-lance has sent you a private message which will be the right place to post that information. You can access and reply to his message by signing into the Community and clicking on "Inbox" at the top. From there, you can 'Filter' by 'Direct Message' and you should see his private message to you. Simply click the reply button associated with the message.
Good day, Andrew.
I appreciate your taking care of that for me. I was clearly confused about which dimension I was in there.
When we left home this morning the issue was still there.
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