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My new HDPVR freezes during playback and displays a black screen.

Question asked by otis on Mar 2, 2013
Latest reply on Mar 5, 2013 by otis

My new HDPVR freezes during playback and displays a black screen. Cannot get past it. This has happened recently on two occasions on different channel recordings within the past week. It is a new DCX 3510-M purchased in mid January of this year. Does mean that it is defective and should be replaced or is the problem at Shaw's end?

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