From my Shaw account, from the "hotspot" manual, I switch the button to "OFF", but when I check my wifi signal, the "hidden wifi" (that is the Shaw Freedom wifi) is still there.
How do I turn it off?
If you have turned off the hotspot through My Shaw, that should have disabled the network on your modem. Have you tried power cycling the modem to be sure that it's been done? If you still see a Freedom Mobile Hotspot in your list of networks, it may be coming from another nearby modem.
When I turned off my modem, the "hidden network" disappeared. When I turned the modem back on, "hidden network" came back. So the "hidden network" must come from my modem.
It can take a few minutes to update once you have made the changes in My Shaw but it shouldn't take too long to update. What's the name of the network that you are seeing?
There is no name, it is labelled as "hidden network".
One interesting thing, when I go to My Shaw, inside the "Hot spot" area, there is an "On/Off" button. It is at "Off".
When I click on that button, a small window pops up asking me do I want to enable the "Freedom Mobile WiFi". I click "enable". After a while, the window goes away. But that "On/Off" button is still at "Off"
That "hidden network" WiFi signal is still there.
Try doing a factory reset on the modem, then once booted back up, log in and try turning it off again. To do the factory reset, press and hold the reset pin hole on the back of the modem for at least 30 seconds.
This did not work. After the reset, the "hidden network" is still there.
And also, when I then logged in to My Shaw, inside the "hot spot" area, the "On/Off" button is showing as "OFF". Obviously, it is not.
What next now.....
When it is turned on, you should see the network "ShawMobileHotspot". Are you seeing this, or only seeing "Hidden network"?
There is no name. It is labelled as "hidden network". May be it is not broadcasting its SSID.
When I tried to connect to that WiFi, it asked me for the 'Name". I tried using "ShawMobileHotspot", it wouldn't connect.
It sounds like something else is going on, because the Freedom Mobile hotspot would appear in the list of networks as ShawMobileHotspot. Are you using just the Shaw modem, or do you have another router set up as well?
This "hitron" modem is the only one I have. That "hidden network" is definitely coming from this "hitron" modem.
When I turned off the modem or just turned off the "2.4 g" channel, the "hidden network" disappeared. Turned the modem back on, it came back.
Also this network is "open", so it is not secured. Even though its "name" is not broadcasted, sooner or later, some one will find out its SSID, and I will be paying for someone else internet usage. Or they might even break into the modem and do strange things.
Any suggestion how to get rid of this annoying, insecured network?
I'd start with doing a factory reset on the modem. To do that you can hold down the reset button on the back for about ten seconds or so. That will set both the 2.4GHz and 5 GHz networks back to the default names. You can log into the admin panel to modify the password and network names using the login information printed on the sticker on the front.
I had already done that. After factory reset, that ghost network is still there.
Thanks charlie5229. Reaching out to one of our experts to see if we can find more information regarding this.
Retrieving data ...