AnsweredAssumed Answered

Cable Guide Does Not Actual Channels on Shaw Cable Box

Question asked by terner on Mar 6, 2013
Latest reply on Mar 15, 2013 by shaw-matt

My old silver Shaw HD box (silver front) channel guide does not show the actual channel on the TV.  In other words  the guide is not the same as what is on the TV.  It also seems that I have lost access to channels I have had in the past.


I recently had a new Shaw HD box (black) installed on a new TV which has a new guide and different channels.  Has this effected my old box and the programmed channels?  How do I get the channels on the old box to match?  There seems to be no way to reset the channels on the old box to match the channels (in the setting listings).  Nothing happens when I try to reset the cable channels.


I have unplugged the old box and tried a reboot with no success.  Any words of wisdom about what happened and how to get the guide back to match the channels on the old box?