MY Netflix programs keep stopping while the buffering catches up. How can I solve this issue?
I experience this same issue. I called support. We ran the speedtest.shaw.ca test and there was no issue with the Shaw service. We were well within the expected MBps. We also tested using speedtest.net. The bottleneck ended up being how the video stream was routed from the Netflix servers. The only solution to this is to get Netflix to allow for more traffic or change the routing.
When I experience buffering issues during peak times (5pm to 10pm) I switch to tethering with my cell phone. It routes through different servers and there is next to no buffering during peak hours.
Run some speed test screen capture it and document it for a week. Than call and complain to shaw and demand a credit! Only way they will learn to fix things is if they are constantly paying out money. If they would just upgrade equipment and fix nodes. Sad story is Shaw couldn't care less about upgrading the infrastructure!
The issue is not Shaw - it is Netflix backbone routing and bandwidth.
I watch Netflix SuperHD almost every night with no issues.
You really think Netflix wants to limit bandwidth to its customers? You don't think Netflix is getting tired of ISP's blaming the problems on Netflix, causing Netflix to lose customers? Don't forget Shaw and many other internet providers are also TV providers, wink wink nudge nudge.
They would if the Netflix 'pipes' are at capacity.
If your speedtests are running at the speeds they are supposed to, then Shaw is delivering the speed from other sources fast enough.
Hey fattmox are you related to biglummox? tonight things are so slow Im slower than the 2.55/1 I was getting before now I am getting 2.86/.45 again sheesh tough night.
fredflinstone: no relation that I'm aware of - what are you describing with your numbers? On off peak hours (midnight until early morning) I normally buffer at 8-12 MBps, During peak I see 0.5-1.2 MBps which shows up during buffering before a show starts when I'm using my Sony Blu-ray to watch Netflix. I haven't had any buffering issues since I made my call to Shaw Tech Support a couple nights ago. The guy knew his stuff and we did some diagnostics together. The route to Netflix's streaming servers: nflxvideo.net takes a different route when I'm using Shaw ISP vs when I'm using Fido Tethering. Those are the 'pipes' kevinds is talking about and they do have a limited throughput/capacity. (The bigger the pipe the more it costs the provider - Netflix) Capacity planning is a bit of a dark art as you are pretty much guessing what your usage is going to be and just hope you've allocated enough resources for it when you hit peak usage.
Doing a follow up on this thread. Are you still having trouble with netflix streaming?
If so, please let us know here.
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