I am not receiving emails, is Shaw down?
We're actually investigating this right now. I'm going to send you a direct message to get your account info to pass along as an example for our teams.
You'll find the direct message at the top of the Community in the "Inbox".
My user name is [Removed], I have sent myself emails and so have others. Please let me know what else I can provide. Thanks,
Message was edited by: [shaw]andrew (Removed Personal Information)
Thanks. I removed your email from the thread as this is a public space and I wasn't sure if you wanted that out there. I'll lookup your account with it though.
I too can not receive any email but I am able to send. Any answers out there yet?
We're still investigating, but we are certainly aware of the issue. Our email teams are looking into it as we speak.
I'm experiencing a similar issue.
Have 2 email addresses; home and business using Shaw servers.
Business email address works fine but nothing on home address.
Can we direct msg w/account info?
PS: I can send but not receive.
Mine is down as well and I am wondering if I should hang on here or call in?
No need to call in, I can collect the examples the same here. I will keep this thread updated for everyone as I get more info. We are still investigating at this time. I'll DM you both (toeknee & murphysportfishing) for your account info as examples.
I am not receiving emails. Can send but not receive.
Suddenly got about 20 emails that have no subject, no content and are dated 1969.
Have had others send but I am not receiving.
Thanks for sharing but this issue is slightly different. We have a known issue where emails are not being received and delivery is simply being delayed, not that messages are being deleted. We advise our customers to just be patient while we try to find a proper fix. This is something on our end that we are investigating with our engineering teams and as such it will be fixed on a wide scale once we isolate the problem and apply a resolution.
Edit: Post this response was for has since been removed by user.
As an update for everyone, our teams have collected enough examples at this point to identify the issue so now it is a matter of fixing it.
We appreciate your patience with this and apologize for any inconveniences.
Hi everyone. We may have a resolution to the situation. Can everyone test again to see if you can send and receive email now please?
still nothing for me
Nothing from me either.
I have emailed myself using the iPad from one of the Shaw emails to the other shaw email and also used the Apple email. Nothing in my inbox. However, when I emailed myself as above using the iPhone AND the Mail in the Mac, both set up as pop mail, teh email did come through.
Note, from iPad the same test email did come in my Apple inbox!
Though I appreciate your efforts, I think the issue is with your Exchange server of which you are all very proud while many of us are not.
Thanks for the updates roman74 and murphysportfishing
We're still working on this for sure. It's not specific to our Exchange service. I'll post again when we have more updates.
Just to add to my previous email.
I checked webmail. The email I sent via iPad from one account is indeed showing as sent in the sent basket (in Webmail), BUT not in the inbasket on either accounts (I sent the test email to two of our Shaw emails).
Differently, the email sent using the pop set up shows both in the sent basket and the in-basket.
Tough to be patient considering how much we pay for Shaw services.... :-((
Okay we have an official update now that the cause of the email challenges we've been experiencing has been addressed and resolved, but there may be a backlog of messages queued, so there may still be some delays while this is cleared.
@ roman74 and everyone else, we do apologize for the inconvenience that this has caused and hopefully the backlog will be cleared promptly.
Well - it's an hour later and I still have not received an e-mail (outside of those coming from shaw.ca) since 8:30 AM, so either your queues aren't clearing, or the problem isn't resolved yet.
If the sender is shaw.ca, all is well...receiving from any other domain ain't happening.
Did something happen with your mx records?
Who knows what is going on there. I am not sure whether that was the problem either.
I do get emails to my Shaw email account from other domains (I have an apple one and two others), but NOT when they use Shaw email set up on the Exchange server. Regarding the latter, just tried with a friend, using his pop Shaw account on his laptop and then his Shaw exchange account on his mobile phone. Nothing coming in from the latter....
Same problems and results per roman74. My webmail per iPad is empty except for a shaw email welcoming me to this support site. I have been off Shaw all day.
Me, too, other than my "Shaw Support" emails, Outlook "test Messages (means my settings are fine) and one from a friend also on Shaw. Thank God I have an ICloud email, have been redirecting important ones there. It's frustrating as heck for me and everyone else. Wasted too much time checking my email settings to see if it was me at fault....obviously not.
You guys (Shaw) need to get your stories straight. People have been informed by Shaw reps (Shaw Chat) that messages sent during the day have been lost, while others are saying no emails have been lost.
Also, if you're going to have Twitter accounts like "ShawInfo" and "ShawHelp" then you need to USE THOSE to send out information. I should be able to see tweets from those accounts letting me, a paying customer, know that there's an issue with the email. I've been waiting all day for an important email, and if it's lost I'm going to be extremely upset.
I'm sorry if you've received any conflicting information. The latest information that we have is that the cause has been resolved, but that there may still be some lingering issues with some servers as they catch up. We've been advised that any emails which were sent/received during the down time should not have been lost and will be sent/received eventually.
If I receive any further updates, I'll post them immediately.
Well here it is 8:00pm mtn and still no emails being received.
How bout a timeline Shaw??? Saying that this issue is resolved and all. What's the next story? Just waiting for you guys to suggest we move to Telus. More Shaw buildings burning??? or is it just bridges Shaw is burning this time? How bout some honest answers?
I guess we'll just have to see about whether anything got lost or not.
I am now able to receive NEW e-mails, as of about 20 minutes ago.
But anything that was sent in the previous 12 hours is MIA.
Retrieving data ...