I need an answer "yes" or "no" on whether we will receive our emails that we did not receive while your systems were down today. You "should" receive them but just not sure on the timeframe is not a good enough answer.
Not only do we want to make sure we get the missed emails (I have a lot of important emails missed in the "down time" yesterday...why should we have to pay foe service we didn't have or receive. If you don't get something you've paid for... you should be refunded for such.
I am really frustrated. I know I have lost several extremely important emails through this. Including one that needed to reach me by a certain time and several for my business. Shaw I sure hope your going to be able to get them all Asap.
Hi avb1971, tracker4593, and reno,
My apologies that that your posts were not replied to sooner. As you are most likely aware by now, an isolated incident on March 7 caused the deletion of incoming emails on some of our customers' email accounts if the emails were sent between 8:45a.m. and 7:15 p.m. (MST) on that day. If any of your e-mails were inadvertently deleted, you would now have received email notifications from us with details of your deleted messages including the sender, subject and time of receipt. Unfortunately the content of these emails cannot be recovered. We apologize again for any inconveniences caused by this.
To avoid confusion and keep the discussion going in one place, I will be locking this thread, but I encourage you to keep the discussion going here Re: Shaw E-mail Interruption Update if you still have any questions or concerns regarding this.
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