Each month I receive a Low-Income due to the Severe Brain Trauma and Broken Back injuries I sustained in an accident. My cost was $110.04 per month until May when went up to $122.86. I tried using the "CHAT", talked to a "CSR" and a Supervisor who said there was nothing he could do to help me to reactivate the Promotional Offer to keep my cost down. Yet, a "CSR" in Nanaimo 2 years ago was able to do that and help me set up a more Basic TV Plan.
I have already written a regular mail to describe my issues, what has been done in the past and why can't I keep my cost at $110.04? Although a $12.82 increase x 12 months = $153.84, it is an important amount to challenge my monthly affordable costs. After a 20+ years Customer, shouldn't lower costs be more available?
I would like to send my letter to the Vancouver Office and a copy of it to the Calgary Head Office too. I just need the name(s) and the Title(s) of the people (who's in charge of Customer Service / Supervisors / Operations Manager in-charge etc.) who I would be sending the letter too.
Thank you for your time and patience.
Lorne R. Thompson (a.k.a: l.t.)