We have Hiltron modem with Internet 75 in the Ground floor of the house. There is no wifi range in the upper unit. tried wifi extender but no sucess. any suggestions.
Internet speed is pretty good in the Ground Floor as modem is installed there.
Extenders should be able to provide you with better range, if properly configured; have you looked into the settings from within your extender? You can also play around with placement of the modem; if possible, try having the modem in a central location, or perhaps having the modem on the top floor as an experiment.
Thanks Ken for responding so quickly.
The modem was on the top floor before and after struggling for more than an year changing locations, we installed it in the bottom floor.
One of the Shaw tech told us that there is Wi-Fi interference in the house because of the flooring material so extender won't work. he asked to get 2nd internet connection for the other floor.
Doesn't sound right to pay two bills for 2 floors in one house.
Please suggest some solution that could work with one modem.
Building materials for the home can affect wireless transmission that is beyond our control (take a look at some of these examples here: https://community.shaw.ca/docs/DOC-2398#environmental). If an extender has already been tried to no avail, and if you decline a secondary internet connection, the only other solution that we can think of is looking into Ethernet wiring in your home, so that you can connect hardwired connections on different floors. With wiring your home with CAT6 cabling for example, this will provide a wired connection from a wall directly to your modem, thus removing wireless interference out of the equation. With this expansion, you can then have multiple wireless routers on each floor, providing better wifi coverage as an example. However, this would not be something that we can offer, and we recommend that you speak with contractors/electricians in your neighbourhood to inquire on costs for this project.
[edit: spelling and context]
would installing 2 routers work for this scenario ?
You can setup a secondary wireless network, through what's called IP Passthrough (for example, if you have our Hitron modem, IP Passthrough for Hitron CGNM-2250 would be applicable). That way, you can connect a secondary router to our modem; configuration of any wireless routers would be out of our support scope.
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