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Does Shaw E-Mail Block *.ZIP File Attachments?

Question asked by prjlnw on Jul 26, 2018
Latest reply on Sep 27, 2018 by shaw-tony

Our travel agent sent my spouse's Shaw e-mail account our travel docs in a *.zip file. When my spouse tried to forward the e-mail and attachment to my Shaw e-mail account the e-mail and attachment never arrived. It shows up in her sent folder, but not in either my inbox or spam folders. Other e-mails without the *.zip attachment go back and forth without problems.

We are using the Shaw webmail service in the Edge browser on Windows 10 and the Windows Defender Security service for anti-virus and firewall. 

I understand the security logic behind restricting *.zip's; I'm just trying to figure out if it's something in my setup that's blocking the outbound *.zip files or if Shaw is preventing sending them as a security precaution.

Either way, it seems strange that we can receive *.zip files from outside accounts, but can't send them. I'd think that security would block inbound and outbound.

Suggestions from anyone who has experienced this phenomenon would be appreciated.