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We were unable to retrieve your account details error message

Question asked by kelros on Aug 15, 2018

When I try and register my iphone via the wifi app or a computer I receive the error message "We were unable to retrieve your account details". I have tried from my phone, from the app on my phone and on my computer. I have cleared the cache, deleted the profile, reset the network setting on the iphone. It appears the gui cannot find the website cannot find my account to register any device.

Here is the link where I receive the error message on my computer.

https://www.shaw.ca/wifi/get-started/

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