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Disrupted Email Service By Shaw on March 7, 2013

Question asked by richardfoy on Mar 8, 2013
Latest reply on Mar 8, 2013 by hitesh

I would echo the previous custsomers' comments and frustrations!  Best way to regain customer confidence is to compensate all customers affected by this email delivery problem with one week of FREE service adjusted on the next invoicing.  This will also ensure that the Senior Management at Shaw will notice and recognize the importance of ensuring that this never happens again when this affects the monthly revenue figures for Shaw.  It sounds like this email delivery problem affected many of your customers and, as a result, the reimbursement should be beneficial to your loyal customers and negatively impact Shaw's bottom line.

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