What can I do on my end to troubleshoot this problem? And why has no one from Shaw's support even taken the time to address this when I mentioned this in the discussion forum three days ago?
Thank you for reaching out! I am sorry for the delay in response. The forums aren't monitored as closely as our other support channels. I will recommend trying some of the troubleshooting steps here or swapping the HDMI cable to see if it helps. If you continue to notice the same audio drops, your best bet is to touch base with technical support to fix the issue.
Tony | Community Mod.
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