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Outstanding CSR Experience

Question asked by mrme on Sep 1, 2018

Happy Long Weekend Everyone!

 

Yesterday, I worked with a representative through the online chat to discuss my account with Shaw.  She was extremely polite, helpful, and efficient, which made for a very pleasant experience.  She had mentioned that a survey would pop-up on my screen after the chat window had been disconnected, but unfortunately that never happened.  I want to make sure that she receives recognition for the time spent on my account, so can a Shaw employee get in touch with me via private message?

 

I know it's really easy to to complain when things don't go so well, but I want to make sure that she gets the recognition she deserves for a "job well done".

 

Thanks!

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