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xb6 is constantly disconnecting a LAN connected Xbox One ,,, why??

Question asked by addam7100 on Sep 2, 2018
Latest reply on Sep 3, 2018 by dchak

We have the following:

  • Shaw 150 with Arris XB6 with 2 IP addresses
  • Xbox One 
  • Connected via LAN
  • XB6 has MOCA off , and ports for XBOX are forwarded.

 

BUT IT KEEPS DROPPING THE GAME CONNECTIONS !!!!!

 

This results in the NAT on XBOX going from OPEN back to Strict or Moderate both of which are unplayable. 

 

SHAW no longer offers TIER 2 TECH SUPPORT and ARRIS will not give any .

 

Anyone else have this issue ? Or get a solution?

 

Really tired of the 6 hours on hold this weekend alone with Shaw.

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