I'm going to rant slightly as I tell my experience, however, I'm going to ask some questions at the end and hope someone can answer them.
I am extremely frustrated with Shaw. Here's a quick background to set the stage of what happened.
I booked an appointment mid August to get hooked up at the beginning of September, with no problem.
The day arrives and no one showed up in my 2 hour window.
I called costumer service 20 minutes later and eventually found out that the service technician called in sick. I obviously had a bunch of questions such as: When did the tech call in sick? Why wasn't I informed? and Why am I now in the back of the line for a service install?
I initially sent a complaint to the costumer concern platform on the internet. I was informed that I would hear back in 1 business day. I waited a couple days and heard nothing back and sent a couple follow ups. It's now been over a week and I have not heard back from the costumer concern people (like what's going on?).
So my questions:
The main one:
Who can I talk to at Shaw to address my issues?
Is it Shaw policy not to inform people when a tech calls in sick and cancels their appointment?
Is it Shaw policy to not have a contingency for sick days? That would obviousness affect thousands of people a year.
and a bonus: how many concerns does Shaw reply via its official concern line?
Any comments or answers would be greatly appreciated.