AnsweredAssumed Answered

Modem disconnects randomly? Please Help

Question asked by mahram on Sep 16, 2018
Latest reply on Nov 21, 2018 by mahram

Hi, We currently have the new Shaw Modem to go with our Shaw 150 Internet and it has been fine for over a year, however just in the past few days we've noticed that the connection drops randomly throughout the day..sometimes it is offline for 5 minutes other times it lasts for a half hour etc..

 

The upload and download lights on the modem turn yellow and the centre light is off whenever the modem disconnects and we get a limited connection. We tried to power cycle the modem but it does not fix the issue and we have to wait it out until it connects again

 

I don't know if this is a temporary issue or if there's something with our modem. Can anyone help?

 

Thanks

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