AnsweredAssumed Answered

FreeRange TV login error

Question asked by tschultz on Sep 25, 2018
Latest reply on Oct 13, 2018 by tschultz

FreeRange TV worked in the past but now every time I try to log in I get an error on the adding device stage. The login is successful but the adding device stage never completes successfully. Using chrome on Windows 10 fresh install. I deleted the 2 devices that were previously registered (previous chrome browsers) but that made no difference and no devices are shown in the FreeRange TV section in my.shaw.ca/TV. Deleted all cookies from Shaw sites and reinstaled Flash with no resolution. Error still appears.

Error shown below. Googling the error shows some links for Comcast Xfinity that says it's a DRM error? Any help would be appreciated.

Sorry, we're having some trouble

FreeRange TV is not available at the moment. Please try back soon.

(Error ftde.xact.3321.1107296356)

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