Shaw Internet 300 Packet loss

Discussion created by xman111 on Sep 30, 2018
Latest reply on May 2, 2019 by shaw-tamara

Hey guys, have shaw 300 with the Aris xb6 modem.  I run it in bridged mode through pfsense to my all Cisco gear.  I have been seeing 1-10% packet loss on the wan.   I also get ping time outs and high latency, is this normal?  Sometimes I get 320 Mbps, sometimes I get 50.  Always high pings in BF1 on PS4 as well.  I have 2 IP's on my account and even the one that runs straight from the modem to my 2nd ps4 gets bad pings.  Called Shaw, they said signal looks good.  Anyone able to help me troubleshoot this?