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Champ URC2020B0 remote invokes TV input menu but will not change or select the input source

Question asked by shadybrook on Oct 3, 2018

I have set up this remote by all the methods available. It will certainly control the TV on/off and volume, and it brings up the TV input menu, but after that none of the keys (and especially the up/down arrows) will move up and down in the inputs, nor will it select one. Now what?