When fast forwarding a show near the end of the recording, a lot of shows will skip forward to the last minute. It often happens when there is 15-20 minutes left in an hour show and it jumps to the last minute of the recording.
Thank you for reaching out! I am sorry for the delay in response. The forums aren't monitored as closely as our other support channels. I haven't heard of any reports of this issue. What troubleshooting steps have you tried so far? Is the issue still continuing with all recording playback?Cheers,
Tony | Community Mod.
Happens to me too - a lot. I thought it was my Gateway acting up but I just got a replacement Gateway a few days ago and it's still happening.
I think it is related to the bug the simu-sub equipment has that the Gateway has issues with fast-forwarding at the beginning of some recorded shows, except this happens at the end of the recording, because the feed-switch happens at the end of the recording..
Just a guess though
kevinds wrote: I think it is related to the bug the simu-sub equipment has that the Gateway has issues with fast-forwarding at the beginning of some recorded shows, except this happens at the end of the recording, because the feed-switch happens at the end of the recording.. Just a guess though
It does happen now and then on " sim-sub " shows but today it happened on 2 separate shows that were only airing on the Love Nature channel and WSBK at the time. I forgot to mention before that there are times that the show will go right to the end of the recording and then go right back to where it originally left off. Like I said before - I used to think it was my old Gateway acting up but it still does it on my new Gateway too.
We, too, are plagued by this ‘skips to the end’ problem with our Gateway system. In fact, our sense is that it’s becoming more frequent ... and more annoying.
Can someone from Shaw provide some insights, please?
I'm not seeing any recent reports of this issue but we can take a closer look. Are you noticing this on specific channels or does it appear to be happening on all shows?
I have not detected a pattern - just that the fast-forwarding is glitchy. There have also been several instances recently where a recording pixelates and jumps forward a second or two - without user involvement. It feels like an issue with the hard drive - bad sectors or something like that.
Can something be done about either of these issues?
Our sense is that the ‘skip to the end’ phenomenon mostly occurs when playing back recorded programs. Typically we’re watching the final 10/15minutes of a program and want to skip forward to bypass a minute or two of commercials. Instead, we’re thrown to the end.
[Oddly, today an attempt to skip BACK a few seconds (to rehear a few words) threw us back to the very START of the program: never seen that before.]
[We’ve had our Gateway/Portal System from the very first it became available in Victoria. Those early days were hell, but it’s better now.]
I've also been seeing this more frequently as well. As described above, coming out of fast forward in the last quarter of a program often throws you to the last minute of the recording.
shawcomm3276, rsbraun, vumax,
We definitely want to investigate further into this. Can you please provide more details to the questions below:
shaw-tony wrote: shawcomm3276, rsbraun, vumax, We definitely want to investigate further into this. Can you please provide more details to the questions below: Are you fast forwarding by 1, by 3 speeds?Are you pressing play or fast forward after?Are you using the skip and replay buttons?What shows and times is this occurring on?Did you watch the show without fast-forwarding during the last quarter of the show to see if it works normally? Thanks,Tony | Community Mod.
In my case:
1 - it happens using the 2nd FF speed.
2 - it usually happens after I press play although sometimes it goes straight to the end before I can push play. I'll add here that about 50% of the time this happens if I don't push Play after it goes to the end of the recorded program that it will immediately return to where I started the 2nd FF function.
3 - these 2 functions are not applicable for this issue.
4 - the length and show titles do not matter. It can happen during a 30 minute show or a 3 hour hockey game.
5 - If I go back and watch the show without hitting the 2nd FF function it plays perfectly.
can you please do the following.
If so I would like to get your HDID#.
Additionally. What program name, time of recording, and channel number is the recording?
#4 is the most important question. if i don't know what channel and program this is occurring i cant determine if it was a broad cast interruption or a hard drive/ code issue.
1. I've seen this effect in the 2nd and 3rd FF levels. Can't say I've noticed it in the 1st level of fast forwarding.
2. I'm pressing Play to come out of FF at the point I want.
3. Skip and Replay aren't involved when this is happening.
4. Noticed it on both 1-hour and movie recordings.
5. Once you rewind to the point you originally wanted, it plays normally from there.
Awesome, thank you vumax! We will forward this info along to the team investigating the issue.
can you please do the following.
Just encountered the skip-to-end on the movie Unforgettable, recorded March 1st at 8:00PM on Crave2 (281). I was level 3 fast-forwarding and pressed Play at 1:34 of a 1:45 recording and it jumped to the end. Was able to rewind to 1:34 and it played properly from there. I tried the recording 3 more times from the beginning at FFW3 and pressed Play at 1:33, 1:34 and 1:35. Each time it came out of FF at the correct spot and played properly. Unfortunately, the phenomenon seems to be quite random.
if you just ffWd it from start to finish do you see it jump from 1:34 to the end?
Never jumps to the end while continuously FFing. Only jumps to the end when you press Play to come out of FFing. It's very random and doesn't seem to be linked to a specific spot in the recording.
thank you so much for all the information vumax.
the software engineers don't see anything in the logs. Next time this happens can you let it jump to the end and just select the keep and exit option and note the time this was done so we can take a look at your device logs to see if they can find anything from it.
I don't know if there was a separate fix for this FF problem or if something was changed with the recent Gateway update but I haven't had an issue with this problem for the last 3 days. I've tried 2 FF and 3 FF on everything from 30 minute shows to 3 hour hockey games and it has worked perfectly every time. My GF told me that this problem used to happen every single week night when she was watching " Inside Edition " on channel 47 but there have been no problems since our Gateway update early Wednesday morning. Hopefully it's been fixed for everybody that was having this problem.
rsbraun bostonbob shawcomm3276 vumax
Hey everyone, is this issue still ongoing for you?
shaw-tony wrote:Hey everyone, is this issue still ongoing for you?
Nope - it hasn't happened even once for me over the last 2 weeks.
Haven't had it happen either since getting the system update last week.
Retrieving data ...