Digital Box not responding to Shaw remote

Discussion created by xx7879 on Oct 5, 2018
Latest reply on Oct 25, 2018 by kevinds

My digital box did not responding to Shaw remote from two weeks ago. All buttons died to the box: power, channel, ok, all of them. But the remote is still working to my LG TV, no problems at all. I did nothing to it, just watched TV as before.


When this happens, I cut the power from the box, after few seconds put it back. Everything comes back to normal: the remote is working good to both box and tv. But about 10 minutes later, the box is out of control and tv is still under control.


I thought the box should be the problem, so I went to Shaw Tower get a new set, box and remote. After activation, the issue is still there, totally same.


Is there anyone have the same issue? What's the solution?