AnsweredAssumed Answered

No internet/phone during power outage even with UPS/battery

Question asked by jpmorrison on Oct 3, 2018
Latest reply on Oct 25, 2018 by kevinds

Power went out this morning for a big portion of North Vancouver.


My UPS kept power on for my cable modem, wifi and phone. Internet and IP phone kept working for about five minutes before it stopped working.


What gives? Does this happen to anyone else with UPS/generator backup? What happens with Shaw phone?


This happened to my girlfriend in White Rock too so I doubt if it's isolated to my place.