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How long does a "Area Service problem" take to get fixed?

Question asked by dirtrider on Mar 9, 2013
Latest reply on Mar 15, 2013 by shaw-matt

My internet speed has gone from great to pathetic. I have informed Shaw, they have checked my end, its fine. The last thing they told me was it could be an area service problem, and it would be passed along to Maintenance. I haven't been given a date or kept up to date, and was wondering if anyone has had a similar experience?

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