AnsweredAssumed Answered

I cannot get on the Hotspot 2.0 access points.

Question asked by davidsandbrand on Oct 18, 2018
Latest reply on Nov 8, 2018 by shaw-tony

I cannot get on the Hotspot 2.0 access points.


I have an iPhone 6 running IOS v12.0.1


I have registered my phone, from on the phone, and installed the connection profile. However, when I do this, the MAC address that is registered in my account is wrong. It's a MAC like 12:02:00:01:ee:fc (and I've noticed that when I do this again, the MAC increments by a couple digits each time - first :f8, then :fa, and now :fc).


I have also manually registered my correct MAC in my account, however manually doing this does not put a checkmark in the 'Hotspot 2.0' column. This does allow me to connect to ShawOpen networks fine.


If I manually select the ShawPasspoint network, I'm asked to Enter the password for "ShawPasspoint", and asked for a username, to select an identity, and a mode. Nothing I enter here works, nor would I expect it to on a certificate-based authentication.

I've found similar thread with the same problems, but none have a clear answer. None of the solutions in these work for me either.


Any ideas or help?