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Do we need to send emails to the people that replied to us but never got through.

Question asked by mariahholmstrom on Mar 9, 2013
Latest reply on Mar 9, 2013 by [shaw]ali

I had an email that i was expecting to come through from a client that was very important. Is shaw going to email them stating the circumstances and that they need to send it again. Or do we have to explain to them in ANOTHER email what happened and if they could please reply again?