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My Epson NX620 wireless printer won't connect to my new Hitron router

Question asked by jwfox on Oct 27, 2018
Latest reply on Oct 30, 2018 by shaw-tony

I just changed my Shaw wifi plan. As part of that change Shaw installed a new Hitron wireless router. It connects fine to several devices in my house, but not my Epson NX620 wireless printer, which previously worked fine with my old D-Link wireless router.


The printer can see the Hitron router, and the password works fine. The printer's status report page says it passes the Wireless Network Name (SSID) check, the communication mode check, security mode check, MAC address filtering check, and security key/password check. But the IP address check fails, saying "Incorrect IP address is assigned to the printer." Which I don't understand, because the printer says its IP address is, which the is the same as the IP address that's listed for the printer in the router's list of wireless clients, and is different than the IP address assigned to to any other wireless device in our house.


I have tried adding the printer's MAC address to the router's list of managed wireless clients, setting the block rule to "allow all"; it made no difference.


The router's wireless client list says the printer's IP address is self-assigned instead of DHCP-IP, even though DHCP-IP is enabled. Is that the problem, and if so, how  do I fix it?