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Poor recording quality new Arris HDPVR

Question asked by jill-j on Nov 4, 2018
Latest reply on Nov 6, 2018 by jill-j

Yesterday we installed a new modem and Arris cable box.  The internet side and TV is great but when I did a test recordeding of a show last night it was horrible.  The picture quality was pixilated, then it would clear up but would freeze for a moment, then go pixilated ....  Before I start recording shows that I really want to watch later I want to make sure the quality is good.

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