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Gmail/Shaw email wires crossed?

Question asked by wotisthis on Oct 29, 2018
Latest reply on Nov 12, 2018 by shaw-tony

Why would a gmail username appear in the "TO:" line, when someone replies to mail I sent them using my Shaw email account and address?  This has recently happened several times intermittently and I'm mystified.  If I send email via Shaw, any reply that comes back should always identify me by my Shaw username, n'est-ce pas?


Confusing matters further for the folks I contacted who saw this odd username when they replied, this particular gmail account actually uses a pseudonym, not my real name. 


So how can I get this gmail name out of my Shaw account info, so that all replies identify me properly?