On demand video playback is jumpy or jerky during ...

dennyg · ‎2018-11-04

Tv video playback is fine. But when I play something from on demand, the playback quality is jerky. Ie: when the scene is moving such as a driving scene, the playback is jerky. It makes it hard to watch.

shaw-tony · ‎2018-11-06

Hey dennyg,

Thank you for reaching out! It may be a signal related issue that is causing that. I will recommend trying the troubleshooting steps here. If it continues to be an issue, I will recommend getting in touch with technical support to further investigate and fix the issue.

Cheers,

Tony | Community Mod.

On demand video playback is jumpy or jerky during scenes of movement. It is unwatchable. Can this be fixed?

On Demand & Pay Per View

Re: On demand video playback is jumpy or jerky during scenes of movement. It is unwatchable. Can this be fixed?