Upgrading internet plan and 6-digit Pin number problem (It's lost)

Discussion created by hadesfire996 on Nov 1, 2018
Latest reply on Nov 2, 2018 by dwilson92

Hello! My problem is: I'm using Shaw Internet 75 now, and the speed is not enough for me anymore. So I texted to Shaw to ask for an upgrading. After I provided my address, full name and phone number, they asked me for a 6 digits pin number. I've asked my mom, but she said she has thrown it away for a long time. So, what should I do to upgrade my Internet? Need to call them to come over directly or show another documents to prove online? Thanks a lot!