I currently have a Pick and Pay plan. When I signed up for it, I was told that I could easily change my selections, for free, at any time. I envisioned just being able to go online and make new selections, but I can't find any link to do it with. I can find what channels I have, what plan I have, and where to sign up for a new one, but none of this helps me. The chat wait queues are ridiculous, and good luck getting a service representative on the line! It appears that Shaw tries to make it as difficult as possible to access Pick and Pay plans...might be easier to cancel my cable service altogether!!!