AnsweredAssumed Answered

$5.00 additional charge.  When I phoned to order I was put on hold and then told that the box they hooked me up with last year when I moved here was obsolete and not compatible with a second TV and that I had to upgrade!!!    This must be a scam.  My sist

Question asked by darylahanna on Nov 19, 2018
Latest reply on Nov 20, 2018 by shaw-tamara

I phoned this morning to request my second tv be set up in my bedroom. I knew there would be a additional charge of $5.00.  Everything during the conversation was going fine and just when I thought we were done, I was put on hold for 10 minutes.  When she came back I was told that the box that was hooked up when I moved here last year was obsolete and not compatible with a second television and that I had to upgrade!   Why am I expected to pay to replace your defunct equipment? Why was it given to me in the first place?  Is this a scam?  My sister has 3 TV's and has lived in the same place for 20 years and they haven't had to upgrade anything.  Now I am wondering if I needed to buy a new TV at all.  I just got tired of having to reboot it every week, then it went down for an entire day last week and the phone number I have always used for Shaw these last 5 years no longer worked.   I'm a good customer, I pay my bill at least a week before it's due.  I have had 5 increases to my bill since I moved here 5 years ago, and I pay them, never getting better or faster service.  In fact my service gets slower in monthly increments. Now I'm expected to pay to upgrade you obsolete equipment?  Sorry, but the whopping $3.00 monthly increase I got for the government doesn't stretch that far.

Outcomes