junny

HIGH LATENCY ISSUE - COGENT

Discussion created by junny on Nov 23, 2018
Latest reply on Nov 26, 2018 by mjducharme

Dear SHAW support. Can you guys please help me with this issue?

I have been noticing high latency issues recently, and from performing WINMTR(tracert) trace, I noticed that shaw's traffic is being routed from west coast to east coast then back to the west coast, then the destination IP 

The orginating request is from west coast and destination is west coast

I tried contacting shaw and cogent, and they are not both helping me.

Is there anything SHAW can do to not force the routing to west-east-west?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| WEST COAST HOME IP - 0 | 8 | 8 | 15 | 44 | 166 | 86 |
| WEST COAST HOME IP- 0 | 8 | 8 | 14 | 44 | 166 | 88 |
| rc1st-tge0-9-0-20-1.vc.shawcable.net - 0 | 8 | 8 | 15 | 44 | 157 | 91 |
| rc3no-be11-1.cg.shawcable.net - 0 | 8 | 8 | 25 | 53 | 165 | 98 |
| rc3so-hge0-19-0-1.cg.shawcable.net - 0 | 8 | 8 | 23 | 53 | 166 | 104 |
| rc4ec-be13.il.shawcable.net - 0 | 8 | 8 | 55 | 85 | 212 | 131 |
| be4225.ccr41.ord03.atlas.cogentco.com - 0 | 8 | 8 | 63 | 93 | 219 | 136 |
| be2765.ccr41.ord01.atlas.cogentco.com - 20 | 5 | 4 | 64 | 103 | 212 | 66 |
| be2717.ccr21.cle04.atlas.cogentco.com - 25 | 4 | 3 | 74 | 123 | 221 | 74 |
| be2889.ccr41.jfk02.atlas.cogentco.com - 0 | 8 | 8 | 79 | 111 | 224 | 158 |
| be3362.ccr31.jfk04.atlas.cogentco.com - 0 | 8 | 8 | 82 | 110 | 224 | 158 |
| 38.88.194.210 - 0 | 8 | 8 | 162 | 192 | 312 | 237 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| 80.95.144.165 - 0 | 8 | 8 | 222 | 252 | 364 | 300 |
| 80.95.152.98 - 0 | 8 | 8 | 224 | 253 | 364 | 306 |
| 85.190.157.162 - 0 | 8 | 8 | 222 | 250 | 364 | 296 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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