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why does it take 7 days to get technician on site

Question asked by kbcvs on Nov 24, 2018
Latest reply on Nov 26, 2018 by shaw-tony

we have had no internet at our house in Penhold for 4 days. the appointment given at that time Nov 28.  Looks like the system is scheduled for down time 6 hours that day.  Why is it a week to get service tech out? Is this standard, not when i read others that are out for maybe a day.  My cell phone bill is going to be horrendous as i link to the computer to research internet difficulties.  no phone, no cable, no internet this is not acceptable customer service.