we have had no internet at our house in Penhold for 4 days. the appointment given at that time Nov 28. Looks like the system is scheduled for down time 6 hours that day. Why is it a week to get service tech out? Is this standard, not when i read others that are out for maybe a day. My cell phone bill is going to be horrendous as i link to the computer to research internet difficulties. no phone, no cable, no internet this is not acceptable customer service.