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Why is your service on outages affecting huge portions of your customer base so poor?

Question asked by keithl on Nov 23, 2018
Latest reply on Nov 23, 2018 by racer44

So 22000+ views of your south Calgary outage (going to assume that’s a fraction of the affected customers) and your support protocol allows for comments about going home for the evening, next update around 8AM? What would constitute a crisis that customers need continued updates on? There are customers dependent on this service to connect to work, or do work, that will require child care changes and who knows what to work around your outage... 8AM is not acceptable for a support/service organization. F-!, So 22000+ views of your south Calgary outage (going to assume that’s a fraction of the affected customers) and your support protocol allows for comments about going home for the evening, next update around 8AM? What would constitute a crisis that customers need continued updates on? There are customers dependent on this service to connect to work, or do work, that will require child care changes and who knows what to work around your outage... 8AM is not acceptable for a support/service organization. F-!

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