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2nd IP for IP Passthrough, after a move

Question asked by rambo1978 on Dec 3, 2018
Latest reply on Dec 4, 2018 by shaw-tamara

I had a 2nd IP set up more than a year ago, so I could set up my network with a third-party router. I put the Hitron into IP Passthrough mode and everything worked well. Last week I moved, and today the technician came (while I wasn't home) and I got internet at my new address. It appears he reset the Hitron, and I had to reset up the IP Passthrough. However, now I don't get an internet connection with my third-party router. Is it possible that I need a new 2nd IP from Shaw after the move? If not, what else could be the issue? 

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