Internet performance after upgrade to 150-300

Discussion created by brajorie on Dec 18, 2018
Latest reply on Dec 18, 2018 by shaw-tamara

I upgraded my plan on the weekend and when the technician came to site, he ran a speed test on his phone, which displayed over a 100MB download speed.  After he left I haven't been able to reach 100 and I've been testing at different times of the day.  I also noticed my upload speed this morning was horrible, it wouldn't let me reach 1 MB. 


I've attached a screen shot of my test results using the same app the tech used.


Correct me if I'm wrong, but with the upgrade to 150 I should be receiving 300 speeds or close to?

FYI, I was standing right beside the router when testing with my phone, I have not connected directly to the modem yet, and during my tests nothing else in the house was turned on that would've been using the internet.