whats up with that?
If you are running the Hitron cable modem/router in "Bridge" mode, the speed problem may lie with your personal home router, chances are if you update you personal router's firmware, it may fix the speed problem, it did for me. I'm running a Netgear WNDR3700v4 with DD-WRT firmware, it was a older firmware and ran fine at 150 but didn't want to run at 300, once a newer firmware revision was installed, then I got 300. Of course, your personal router has to have gigabit ethernet capabilities on the WAN port at the hardware level.
I know that they were rolling it our across their network in phases. Have you powercycled the modem since the 3rd(when they started)
How are you connecting to the internet? (wifi or wired)
If wifi, what is your speed on a wired connection?
Also, just to add to the suggestions from dwilson92 - I noticed I wasn't getting 300 at home even after I powercycled the modem. I played around with the WiFi channels and also changed the channel bandwidth from 40MHz to 80MHz, and that seemed to do the trick for me. So if you haven't tried that, it's worth a shot
how do you change the bandwidth?
yes I power cycled the modem.
I just want the 178 I usually get for years now.
Since the 300 "upgrade" my speeds are slower. and crappier with lag.
cartel was your speed tests over WiFi or a direct ethernet connection? We've received reports that it may be a browser related issue. If you are using a Chome browser, can you run a speed test with direct ethernet connection to your desktop in Incognito mode or on a different web browser such as Internet Explorer or FireFox to see if the issue persists?
I just power cycled twice now and mine has not doubled either, i have internet 150 and was lucky to see it hit 120 now it's 150 so it just gone up to what i should be getting before this non existent upgrade happened.
gusewus there are several factors that may cause slower speeds. As I mentioned above, it may be browser related (please try the steps above). Other factors include your device speed capabilities, interference, etc. I have more details on that here Get the most out of your Internet. Keep me posted on how things go.
Check the band bandwidth setting in the WiFi settings. On some gateways it is set for 40, try enabling 80 MHz.
Your second DSL report is roughly what I've been getting with 150 for the past year.
By the way, my new download speed as of today is 218 MB/s with the Hitron modem.
EDIT... That was with 5G WIFI at 5 Bars. I just got 332.96 with Ethernet (using a long cable). The modem is in a room beside me and I have a very strong signal with my antenna against the adjacent wall, so not much more I can do on the WIFI front.
no wifi here, direct connection.
Since this announcement email my speed has dropped.
I rebooted my modem, its on bridge mode so I didn't reset it
jack_81 wrote: If you are running the Hitron cable modem/router in "Bridge" mode, the speed problem may lie with your personal home router, chances are if you update you personal router's firmware, it may fix the speed problem, it did for me. I'm running a Netgear WNDR3700v4 with DD-WRT firmware, it was a older firmware and ran fine at 150 but didn't want to run at 300, once a newer firmware revision was installed, then I got 300. Of course, your personal router has to have gigabit ethernet capabilities on the WAN port at the hardware level. Regards: Jack
I doubt it since the speeds are slower with the same router.
I would agree if I got 225 or 185 but its 156 where I always get 178
Wow you were right, I apologise.
My router is choking on its own vomit, thus lowering the speed.
Hi cartel, happy to hear you got your problem fixed, enjoy the extra speed!
I also was looking forward to the roll out of 150 to 300. Unfortunately my speed has dropped instead. I have tried everything suggested above. I have ordered a cat7 cable to further try to increase my speed. Talking to a tech it once reached 233 but never again. Called a tech again, but was cut off, he didn't call back. One suggestion above is to change the bw from 40 to 80. I am going to give that a shot. I will let you know the results after I received the cat7.
Hi Caser41. Unless you are running a very old cable (Cat 3 or 4) or your current cable is damaged, I don't think a Cat 7 cable will matter. I'm running CAT 5e here on my LAN and get 1 gbps speeds file sharing between computers (112 megabytes per second). Are you trying to get that kind of speed via Wifi or wired machines?
Hi Jack_81. Thanks for the suggestions. I am using cat4 thus the reason for ordering cat7. I experience slow speeds no matter what browser I am using or whether it is wired or wireless. I am waiting until the end of the holidays to tackle on force the problem. I also am going to install a ssd drive in my imac which I have coming along with the cat7 cable. I have also tweaked the modem, (I hope). Same speeds show both on my imac or pc. Thanks for your suggestions... and by the way 'Merry Christmas & a Happy New Year to you and yours and everyone else on this forum.
Some of you may be having same problem (and has been reported up to 2 years ago). Chrome, Edge and IE are running at 160-170 mbps on two different machines of mine directly connected to router while Firefox on same machines is running 330 mbps. Shaw hasn't figured it out (tech was out yesterday). My brother uses same browsers but is getting 330 on all in different area.
Hi Deercroft. I just tried running the shaw speed test on my machine using both Firefox and Edge and got over 300 with both. I then tried on my Wife's computer using Vivaldi web browser (Chromium based) and also got over 300. These are all wired machines (1gig ethernet).
Maybe do a search on how to reset the TCPIP stack in windows, there's a command line to do this (I just can't remember right now) and see if that helps.
Thanks for suggestion. Yes I reset the TCP/IP stack and rebooted but get same results.
I use to have Shaw 75 that was too slow for what I need to do so I upgraded to Shaw 150 now I can do what it's intended to do. My 2 year contract was up so I switched to Telus Fiber Optic 75 that was good enough for me I was using that for about 5 months almost 6, then a Shaw Customer Sales rep knocked on my door and offer Shaw 300 $50 amonth on a 2 year contract ( I fell for it ) now I have Shaw 300 but it"s the same speed as when I had Shaw 75, speed tests show http://prntscr.com/nbm9dp I ran these tests 10 times avg. speed was 210Mbps - 232MbpsDOWNLOAD 11Mbps - 14Mbps UPLOAD. I do not use WI-FI I have no need for it I don't use another router other than the supplied Shaw Base Router. LAN is active, I have done 3 HARD resets nothing improved.
Funny thing is that when I had SHAW 150 I had no issues. Please DO NOT!! give me the run-around and mention browsers( thats a cop out ) I'm savy with my computer, 8gb of RAM 3.2 Dual core AMD processor.
Thanks for reaching out! There may be several reasons why you are experiencing slower speeds through the direct ethernet connection. It may be a poor signal from the coax cable connection, noise in the lines, a settings related issue or a faulty modem. Since you have tried some of the troubleshooting steps, your best bet is to touch base with our technical support members to further investigate or schedule a technician on site to fix this.
Tony | Community Mod.
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