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Switching to new billing system. Are my Gateway recordings safe?

Question asked by gfunk84 on Dec 3, 2018
Latest reply on Dec 4, 2018 by shaw-tamara

I'm upgrading my internet to 600 which requires me switching from the old Shaw billing system to the new billing system and I'm changing from Personal TV to Medium TV at the same time. Apparently a service appointment is required when the XB6 and Gateway are both in use so that's booked (I'm not really sure why that's necessary either). 


Will switching from the old billing system to the new billing system require my Gateway to be re-provisioned or reinitialized, losing all my existing recordings? Or will they be safe after the billing system transfer?