AnsweredAssumed Answered

I was promised a deal and after first bill, I got something else. Really disappointed for changing to Shaw

Question asked by tamerz999 on Dec 19, 2018
Latest reply on Dec 20, 2018 by shaw-tamara

I was offered Internet 75 with 500 GB, then I declined the offer and I told the loyalty agent that I can't accept any offer unless it has unlimited internet. So the Shaw loyalty agent came back on phone and said "I got exception for you for unlimited internet for 75 internet speed". I accepted the offer and now on my first bill I found the agent gave me 75 internet speed with 500 GB monthly limit not like what we agreed on. I lost my internet with Telus and now because of that I am really disappoint on how I was dragged to this low speed internet with limited GB. I am off course of moving to back to Telus and regret going through this.