Internet 300 - faster hardwired - no change in WiFi

Discussion created by bmilaney on Dec 10, 2018
Latest reply on Dec 12, 2018 by kevinds

I have confirmed that I have been migrated from 150 to 300.


My 'hard wired' speeds are impressive ~325 down.  My WiFi speeds have not changed. Depending on the location in my house they range from 80 to 145 down, which are virtually the same as when I was on internet 150. I have had 2 lengthy troubleshooting sessions with Shaw via chat with no improvement. I have a Hitron router and the PC I was testing from is 10 feet away from my router with a clear line of sight.  As expected, I have been asked to do a full reset of my router but I don't believe this will accomplish anything.


 Because of the layout of my home, none of my devices are hard wired so in effect I have no benefit from the doubling of the speeds.


Has anyone else had a similar experience? Does it make any sense to go through the hassle of a complete reset?