I just found out Shaw no longer supports setting up email clients. As result I had difficulty setting up my shaw mail to work with outlook. After a while I captured what works for settings and captured screenshots. I hope this helps you.
We certainly have documentation on how to set up your email here. I took a look at your PDF and see very similar instructions. Thank you for your feedback.
Tony | Community Mod.
This would be really helpful but I don't see your PDF anywhere to view. I looked at the Shaw instructions in the link from their reply to you but there's nothing for Outlook 365. It's hard to find anything useful for setting up Shaw on Outlook 365.
Nevermind, I figured it out. Use the IMAP set up option.
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