I have a problem with the remote and they says it's not fixable. The page up and page down just today changed from 30 seconds to 5 minutes. I watch 75%+ of my TV using PVR, so 5 minute skips won't work.
This happened last year, and when I called support they helped me fix it right away. Today they say they cant help.
I know of the hit exit 3x and then type 0030. It doesn't seem to work now. When you hit 0030 it will take you to the movie 300 when you hit enter.
20+ years with Shaw, and this silly feature is going to force me to another provider if I can't fix it.