Does Shaw limit realtime traffic ?

Discussion created by netsupport on Jan 6, 2019
Latest reply on Jan 8, 2019 by shaw-tony

We have a 100Mb Shaw Fibre internet service into our Business at Vancouver. The service seems to operate well except RTP traffic has a high amount of packet loss (2-6%) between our Firewall and Video Conference Providers  ( BlueJeans / Webex). A second 3rd part internet service at same site has no such problems. Does Shaw restrict or limit Real-time traffic ? Has anyone else had this problem?